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Contact the team now on +1 800 701 4495 or complete an enquiry form

FAQ’s

Where will our tools be manufactured?

Your tools will be manufactured in Shenzhen, China.

  

Who will clear my shipment through customs?

Sino works with a freight forwarding company that will look after all shipping and customs clearance both in US, Canada & China. The freight forwarder will send you an invoice as part of the customs clearance procedure so that you can pay the US / Canadian duty and VAT which is payable before you receive the goods. Prompt payment of this invoice will prevent unnecessary delays of your components at the seaport or airport.

    

Does Sino have a support team in the US & Canada?

Yes, Sino has formed partnerships with various tool makers located in North America and Canada. These partners support Sino with delivery of tools, maintenance, modification and general technical support that our customers may need.

      

Who should I contact at Sino if I want a new tool designed & manufactured?

Contact our US Office on to complete. Our customer support team will put you in touch with the relevant Sino Business Manager for your area who will contact you to discuss your new project in detail.

     

How long will it take to deliver our shipment form the Sino Shenzhen factory?

You should allow 5 weeks for a sea shipment from ‘door to door’ allowing for customs clearance in China & US / Canada. Air freight takes 7 to 10 days depending on size of shipment and time spent clearing customs.

    

What happens if my tools have unexpectedly been damaged in transit?

Sino fully insures all shipments during their transit from our factory to your warehouse. If tools have been damaged for any reason during transit, then Sino will arrange for a swift replacement of the goods or rework.

     

Can we contact the factory directly to chase our delivery?

We encourage all our customers to contact our factory directly to receive an up to date status report on current deliveries. Contact Chad Su, Customer Services, his email address is chad.su@sino-manufacturing.com.

    

Contact the team now on +1 800 701 4495 or complete an enquiry form